How do People Learn? Don Elkington

"How can you say that? How can you even think that?"

"You mean you study with the radio on? That would never work for me."

"Can you believe it? That guy didn`t get our point at all!"

How often have you heard people question the ways in which other people learn? As a trainer have you ever caught yourself saying anything like the comments above? As Klas Mellander (author of "The Power Of Learning: Fostering Employee Growth") has said: "The purpose of training is to make learning possible." So, as trainers, we need to make sure that we understand how our adult students learn. The problem is, it isn`t easy to quantify.

"Adults don`t fit into neat categories... I never seem to fit tightly into any single box when I submit to those style assessments... I don`t even look out of the same Johari window all the time." EOra A. Spaid in the book "The Consummate Trainer: A Practitioner`s Perspective"

Try asking a group of people how to spell a difficult word. Watch what they do...some close their eyes and whisper to themselves, some appear to be writing with an invisible pen, some hunt around for paper so they can write with a real pen or pencil. You see? Some people hear the spelling, some see it, and some feel it.

So if adults learn differently, what should we, as trainers, do to help? How can we possibly serve the learning needs of our students? There are two common sense answers to the question.

The first answer is asking them. A good trainer can use activities, instruments, or discussion to discover how students prefer to learn. The second answer is to make sure that you have a solid understanding of the commonalties of adult learners. There are certain basic things that you can take for granted when helping adults learn.

The Learning Process

Here`s the learning process in a nutshell. Attention makes us receptive to information, which we process together with prior knowledge, until we arrive at conclusions and understanding, which we then apply and test for confirmation.

Attention

The first thing a trainer should do is get the learner`s attention. I`m not talking about a joke or a shout, both proven attention-getters. I`m talking about helping the learner understand why today`s training is important to them. Why should the learner work hard to master this stuff? If you can answer that, you are well on your way.

Information

Since most groups of adults have a variety of learning styles, the training information needs to be presented in a variety of ways. Use written words, visuals, audio, live action, practice, etc. There needs to be a mixture within every session. If that were not the case, if everyone learned the same way, we could just give everyone a book and be done with it.

Process With Prior Experience

All adults compare new information with their previous knowledge and experience. As a trainer you need to give learners the chance to reflect, question, and compare. Perhaps you could use small group discussions to give learners the chance to draw from their past and link it to today`s information. A smart trainer builds this step into the program, because the learners are going to do it anyway. How many times have you heard learners say things like: "This isn`t the way we did it before." "When I worked at Freddie`s Fish House we did it this way." "I just wasn`t raised to see things this way." It makes common sense that a trainer will allow the learners to discuss these thoughts in an open and supportive way.

Conclusions And Understanding

It is the learner`s job to draw conclusions for themselves about how the training will be used. All learners have their own unique perspective, experience, and learning style, and that will affect how they finally understand the training. The trainer`s job is help the learners move through the material in an orderly and effective way, giving them time to practice new skills, and draw their own conclusions.

Application And Testing

After training is over, the learners will go back to work and try to decide if the information they received in training is worthwhile or just a pile of compost. No trainer looking over their shoulder, no flip charts, no videos, no prizes, and no doughnuts. The learner will experiment, test, and ultimately accept or reject the training. There is nothing the trainer can do to stop them. So, the common sense trainer builds this into the program. Encourage learners to experiment. During the follow-up phase of the program, the trainer can check on the experimentation and eventual application of the training.

Feelings

There is another issue that clouds the adult learning process...adults have feelings. Adults usually manage to look calm and rational, especially at work, but the prospect of training can stir deep feelings. For those of you who read The Hobbit earlier in life, you may remember this quote: "He had a feeling that the answer was quite different and that he ought to know it, but he could not think of it. He began to get frightened, and that is bad for thinking."

When dealing with learning, especially with adults, it is important to address the feelings the learners may have. So, what feelings may be present? The long list could include:

Anger
Anxiety
Depression
Embarrassment
Excitement
Fear
Frustration
Happiness
Resentment
It makes sense, then, that a smart trainer will plan for the emotions that accompany learning. Plan for an environment that encourages, welcomes, and rewards the sharing of feelings.

Poetry As Summary

Looking at ourselves as trainers it is important to ask, "Why do I do what I do?" Here are some thoughts on teaching and learning from the Danish philosopher Soren Kierkegaard. The first time I read this poem I was disturbed that it didn`t rhyme. I now realize that this is a translation from the original Danish (I wonder if it rhymes in Danish?). Look at yourself, what is your motivation for being a trainer?

If we wish to succeed
in helping someone to reach a particular goal
we must first find out where he is now
and start from there.

If we cannot do this,
we merely delude ourselves
into believing that we can help others.

Before we can help someone,
we must know more than he does,
but most of all,
we must understand what he understands.
If we cannot do that, our knowing more will not help.

If we nonetheless wish to show how much we know,
it is only because we are vain and arrogant,
and our true goal is to be admired,
not to help others.

All genuine helpfulness
starts with humility before those we wish to help,
so we must understand
that helping
is not a wish to dominate
but a wish to serve.

If we cannot do this,
neither can we help anyone.

Creating a Culture Built on Kindness By Cat O'Connor

Imagine a world, where the currency was kindness, rather than dollar bills. Imagine that we rewarded people with acts of kindness and well-being for their integrity, ethics and authenticity; rather than rewarding those that climb to the top of the corporate ladder, taking out anyone and anything that might get in their way, with financial wealth.

Picture a culture, where the most revered individuals were those that held true to the basic, fundamental truths of this world:
Life is impermanent; value it and all that is alive.
Do good, be kind, treat others only in ways that you yourself would like to be treated
Speak kindly, both to yourself and to others
Practice compassion. Act with the intention of creating a better world – for all living things.
Consider how differently we, as human beings would behave; valuing kindness, rather than dollars; Striving for compassion, rather than financial gain.
Imagine raising our children to place honesty, integrity and caring at a higher standard than academic success and monetary wealth.

If this world were to exist, would we not have everything required to not only survive, but to prosper? In a world like this, we would care for our neighbor and recognize each individual as a person of equal value. This world would not allow for us to turn our backs on people in need – our currency would be kindness, with each one of us striving towards providing a higher quality of living for all. Rather than arguing about perceived differences, we would embrace our diversity and celebrate the true uniqueness off all living beings.

Close your eyes, take a deep breath, and picture for a moment this world, which is within our collective power to create. Choose to be in this world. Choose to honor yourself and all of those around you, by contributing to this world.

This is my wish, for this world, on Valentine’s Day.

‘Imagine all the people, living life in peace… You may say I’m a dreamer, but I’m not the only one’…Simple words, from a simply brilliant man, who understood. Inspired.

Namaste and Happy Valentine’s Day.

image via
Published February 14, 2012 at 4:00 PM

About Cat O'Connor
Cat O'Connor - Student of Yoga, writing, motherhood, and life. Cat says 'Some say, the best way to learn, is to teach and so I'm also dipping my toes into the yoga instructor experience, hoping to make yoga accessible to everyone that I can. Namaste.'
Twitter: @YogaCat4life